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Fresh Wave FAQ


Fresh Wave Basics

What is Fresh Wave®?

Fresh Wave products are the safe and natural way to remove odors. Yes. For reals. Even the really nasty ones. Like diaper pails (yuck!) and pet odors, even smoke.

Is Fresh Wave like an air freshener?

While Fresh Wave freshens the air, our products go way beyond being an air freshener. Fresh Wave doesn't cover up odors with harsh chemicals or synthetic fragrances like competing products do; instead, Fresh Wave uses plant oils and water to remove odors completely. In fact, you could say we are the healthy alternative to air fresheners!

How does Fresh Wave work?

Fresh Wave uses a combination of nature and science to eliminate odors. The actual science part can be somewhat complex, but generally works like this:

  • All odors are chemical compounds
  • Fresh Wave products break apart the chemical bonds between odor molecules and make new compounds
  • These new molecules don't have a smell; odors gone!

The simple part is knowing you're using a safe, natural odor remover that's been tested by experts. And users, of course.

What are Fresh Wave's ingredients?

What's in Fresh Wave? Glad you asked, 'cause you'll love our answer. Fresh Wave natural odor removing products use simple, pure, and natural ingredients: water, food grade surfactant and a proprietary blend of natural plant oils including lime, pine needle, aniseed, clove and cedarwood. But what will really make you smile is what's NOT in Fresh Wave. None of our products have any harsh chemicals, synthetic fragrances or alcohol, and they're 100% phthalate-free. What's more, two of our products (Fresh Wave Spray and Fresh Wave Gel) have even been recognized by the EPA's Safer Choice program.

Do your products have a scent/smell to them?

When you buy an air freshener with a fragrance -- like Hawaiian Breeze, Clean Linen, or Raspberry Apple Surprise -- it's likely what you're smelling is artificially made from harsh chemicals you can't even pronounce. Fresh Wave's "scent" is made from plant oils. In fact, we don't have a fragrance disclosure statement ... because we do not use fragrances, only natural plant oils.

Will I continue to smell the scent of Fresh Wave?

Remember when we said we remove odors? Fresh Wave works to neutralize all smells. You'll actually know Fresh Wave is working when you can't smell anything at all! The scent from natural plant oils will dissipate as the odor is absorbed. This is especially noticeable with our Gel and Pods: You can smell the freshness up close, but you won't smell it in your space. With NEW Fresh Wave Lavender, however, the scent of natural lavender will linger.

Is Fresh Wave safe?

Fresh Wave is a natural product, safe to use near people and pets. Every product is non-toxic and non-hazardous. And it's worth mentioning again: Fresh Wave Spray and Fresh Wave Gel have even been recognized by the EPA's Safer Choice program. However, we recommend not consuming our products or spraying directly on pets or people.

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What kind of odors can Fresh Wave remove?

The short answer is, "all the odors." From bathrooms to kitchens, trash cans to pet bedding, "this can't be from Earth" to "I've never smelled anything like that in my life," Fresh Wave will remove the odor-ific offender. Check out where other folks have Fresh Wave around the house.

Is Fresh Wave easy to use?

Yes. Fresh Wave products are incredibly easy to use, and work fast, too. Need to freshen a whole room? Just grab our Gel and set it out so it can get to work behind the scenes. For instant odor removal in the air or on fabrics (like pet bedding or a car seat), try our Spray. Got a small space with some big odors? Try our Packs. Or for getting rid of stale cooking smells like garlic or fish, light up our Candle and you'll never know there was anything happening in your kitchen (good or bad).

Can Fresh Wave really eliminate skunk smells?

Fortunately for man's best friend, the answer is yes. If your curious pet has been sprayed, then you know how awful that smell is... and how difficult it is to remove. Thankfully, Fresh Wave products work like a charm to get rid of skunk smells easily and safely.

Can Fresh Wave be used in a refrigerator?

We recommend using Fresh Wave in your refrigerator if there is no food in it. Remember when we said Fresh Wave works on all smells? A lot of your sense of taste comes from your sense of smell -- so if we remove all those glorious smells from your refrigerated food -- well, you get it :)

Can I spray Fresh Wave Spray directly on my skunked dog?

For skunked pups, we recommend our Fresh Wave Dog Shampoo.

Is Fresh Wave safe for cats/pets?

Fresh Wave products are water-based, and all the plant oils we use are diluted, non-toxic, non-hazardous, and safe for regular exposure by pets and people. However, we do recommend keeping Fresh Wave out of direct reach from children and pets to avoid misuse.

Is Fresh Wave Laundry Booster safe to use on cloth diapers?

Yes! All of our products are made using natural, non-toxic ingredients, so Fresh Wave is great to use on even the gentlest fabrics. We even have a whole page dedicated to our ingredients if you'd like to learn more.

Is your product good for smoke odor?

No odor is a match for Fresh Wave! For smoky smells, we recommend either our Gel or our Spray. Gel will work to continually remove lingering odors, while Spray will instantly target any persistent stench. Or in a designated area like a lounge or smoking room, light one of our Candles for the added ambiance.

How should I dispose or recycle Fresh Wave Packs?

The crystal beads in our packs do not biodegrade in 28 days, so they are not considered biodegradable. They can be recycled, however.

Is the glass candle recyclable after it's all used up?

We definitely designed it that way! Our Candle comes in a glass jar that should easily have a new life someday as a window or a wine glass. Check with your local recycling provider to make sure they take glass (and if they say no, question the rest of their work!).

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Are your products made in America?

While our natural ingredients are sourced from around the globe to provide the best quality solutions to our customers, Fresh Wave is manufactured in Rising Sun, Indiana.

Are your products tested on animals or cruelty-free?

Fresh Wave products are not tested on animals.

Did you change your packaging?

Yes! Fresh Wave got a much-needed freshening up, and now all of our products come in pretty amber packaging.

When you changed your packaging, did you change the formula too?

Nope! All of the Fresh Wave products that you've loved for years are the same odor-busting wonders they've always been.

Is Fresh Wave organic?

We source the highest quality plant oils from all over the globe to give you the best Fresh Wave experience imaginable. But unfortunately, that means we can't be certified organic.

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Where can I purchase Fresh Wave?

Right here on our website! We have a handy page where you can shop all of our products at once, or you can browse by category. Fresh Wave is also available for purchase at retail stores across the country, including Bed Bath & Beyond, Target, Ace Hardware, and more! To find stores near you, visit our store locator.

Do you offer free shipping?

Yes! We often have free or discounted shipping available. Our specials, including reduced shipping, will always be posted on the front page of the site -- and you can sign up for our newsletter to stay in the know!

How do I sign up to receive coupons?

You can sign up for our newsletter at any time by clicking on the link at the top of every webpage.

How do I set up a wholesale account?

Fill out our wholesale request form and we will get back to you as soon as possible.

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Odor Eliminator Gel

How long does the Gel last?

Depending on the size Gel jar you buy, you'll get up to 60 days of odor removing power. The Gel works with ambient airflow, so know that putting it in a closet (less airflow) versus in front of an oscillating fan (WAY more airflow) will affect how long it lasts.

How much Gel do I need to cover a room?

One 15 oz. jar of Gel will cover up to 200 square feet. How much you'll need depends on the size of your space, and the intensity of the odors!

I dumped some Gel down the drain. How can I unclog it?

Never fear! Simply pour about ¼ cup of blue Dawn dish soap down your drain and let it sit. This will help break down the Gel and loosen the clog. Be patient, because this process could take up to 24 hours or more. You may need to add more soap depending on how much Gel has gone down your drain. Don't try to flush with water, as that will only cause the Gel to expand again!

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What's your return policy?

We only accept returns or exchanges for orders placed directly on our website. If you've purchased product from a store, please contact them for more information. View our return policy in full.

I think I purchased a damaged or defective product at one of your retail stores.

Please contact the store where you purchased Fresh Wave. We do not accept returns or issue replacements for products purchased outside our site.

I tried to return my item to Target/Bed Bath & Beyond/Other and they told me to contact you.

These stores should accept your return or exchange. We do not handle returns or exchanges for these purchases so please contact the store's customer service for further assistance.

But I don't have a receipt or proof of purchase. Is there anything you can do?

Please keep your receipts. We cannot look up orders from other stores so we require proof of purchase in order to assist you.

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Anything we haven't covered here?

Contact us via email or if it's urgent, give us a ring at 1-800-998-6367. Someone will be available to answer you during business hours: Monday through Friday, 8 a.m. to 5 p.m. CT.