Fresh Wave FAQ
Fresh Wave Basics
What is Fresh Wave®?
Fresh Wave products use a blend of natural plant oils to find and neutralize odor molecules, in the air and on surfaces. From sprays to candles, laundry additives to gels, Fresh Wave is the safer way to get rid of bad smells.
Is Fresh Wave like an air freshener?
Fresh Wave products go way beyond being an air freshener. Fresh Wave doesn't cover up odors with harsh chemicals or synthetic fragrances like competing products do. Instead, Fresh Wave removes odors completely. In fact, you could say we are the healthy alternative to air fresheners!
How does Fresh Wave work?
Fresh Wave uses a combination of nature and science to eliminate odors. The science works like this:
- All odors are chemical compounds
- Fresh Wave products break apart the chemical bonds between odor molecules and make new compounds
- These new molecules don't have a smell (odors gone!)
The simple part is knowing you're using a safe, natural odor remover that's been tested by experts and proven effective by users.
What are Fresh Wave's ingredients?
We use simple, pure, and natural ingredients: water, food grade surfactant, and a proprietary blend of natural plant oils including lime, pine needle, aniseed, clove, and cedarwood, among others. (See the full list of ingredients.)
But what will really make you smile is what's not in Fresh Wave. None of our products have any harsh chemicals, synthetic fragrances, or alcohol, and they're 100% phthalate-free. What's more, two of our products (Fresh Wave Spray and Fresh Wave Gel) have even been recognized by the EPA as Safer Choice products for using more health-conscious, earth-friendly ingredients.
Do your products have a scent or smell?
When you buy an air freshener with a fragrance -- like Hawaiian Breeze, Clean Linen, or Raspberry Apple -- it's likely what you're smelling is artificially made from harsh chemicals which can be harmful to inhale. Fresh Wave's natural "scent" comes from plant oils used in its products. In fact, we don't have a fragrance disclosure statement ... because we do not use fragrances.
Some users describe the smell of our original blend as "earthy" or "natural" with hints of pine, citrus, and wood. Fresh Wave Lavender includes lasting lavender oil essence.
Will I continue to smell the scent of Fresh Wave?
Fresh Wave works to neutralize all smells. The scent from natural plant oils inside are noticeable at first, but dissipate as odors are absorbed. You'll know Fresh Wave is working when you can't smell anything at all.
Can I place an order? Will Fresh Wave deliver my package?
Yes, however, delivery times may be longer than usual. You can find updated delivery times on the shipping page. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
You can learn more about Fresh Wave's actions to help customers, communities, and employees affected by COVID-19 here.
Is Fresh Wave safe?
Fresh Wave is a natural product, safe to use near people and pets. Every product is non-toxic and non-hazardous. Fresh Wave Spray and Gel have been recognized by the EPA as Safer Choice products.
However, we do not recommend spraying directly on pets or people. Also, keep them out of the reach of kids and animals. (While our products are non-toxic, consuming them could give you a mean tummy ache.) Read "Is Fresh Wave safe for dogs/cats?" below for more info.
What kind of odors can Fresh Wave remove?
From bathrooms to kitchens, trash cans to pet bedding, diaper pails to skunk spray, "this can't be from Earth" to "I've never smelled anything like that in my life," Fresh Wave removes any and all odors Check out where other folks have Fresh Wave around the house.
Is Fresh Wave easy to use?
Fresh Wave products are incredibly easy to use.
- Sprays: Mist in rooms or on surfaces for instant odor elimination
- Gel: Open and place where odors are strong. Continuously fights odors as it evaporates
- Laundry Booster: Add a few capfuls to laundry detergent to remove laundry odors
- Candle: Light and let burn away room smells
- Packs: Stash in small spaces or partner with Fresh Pod for continuous odor neutralization
- Wax Melts: Add to any warmer and melt away smells
- Dog Shampoo: Scrub your pup to wash off even skunk spray odors
- Vacuum Beads: Put in bagless vacuums to keep away exhaust smells
Can Fresh Wave really eliminate skunk smells?
Fortunately for man's best friend, the answer is "yes." If your curious pet has been sprayed, then you know how awful that smell is... and how difficult it is to remove. Thankfully, Fresh Wave products work like a charm to get rid of skunk smells safely.
Can Fresh Wave be used in a refrigerator?
Only if there is no food in it. A lot of your sense of taste comes from your sense of smell -- so if we remove smells from your refrigerated food, we'd effect its taste, too.
Can I spray Fresh Wave Spray directly on my skunked dog?
For skunked pups, we recommend Fresh Wave Dog Shampoo.
Is Fresh Wave safe for cats, dogs, birds, and other pets?
Fresh Wave products are water-based, and all the plant oils we use are diluted, non-toxic, non-hazardous, and safe for regular exposure by pets and people. However, we do recommend keeping Fresh Wave out of direct reach from pets to avoid misuse. If you have any concerns about harm to pets, contact your veterinarian.
Is Fresh Wave Laundry Booster safe to use on cloth diapers?
Yes! All of our products are made using natural, non-toxic ingredients, so Fresh Wave is great to use on even the gentlest fabrics. We have a whole page dedicated to our ingredients if you'd like to learn more.
Which products remove tobacco smoke odors?
For smoke odor elimination, we recommend either our Gel or our Spray. Gel will work to continually remove lingering odors, while Spray will instantly target any persistent smells stench. Zesty Orange Vehicle Spray is specially formulated to neutralize tobacco smoke odors in car upholstery and fabrics. In a designated lounge or smoking room, lighting a Candle can help eliminate odors from cigarettes or cigars.
How should I dispose or recycle Fresh Wave Packs?
The crystal beads in our Packs do not biodegrade in 28 days, so they are not considered biodegradable. They can be recycled.
Is the glass candle recyclable after it's all used up?
We definitely designed it that way! Our Candle comes in a glass jar that should easily have a new life someday as a window or a wine glass. Check with your local recycling provider to make sure they take glass, especially colored glass.
My Fresh Wave Spray won't spray. What am I doing wrong?
First, make sure the lock mechanism - the button at the base of the trigger sprayer - is pressed in the unlock position. If you continue to have issues, contact us.
What is the difference between Fresh Wave and Fresh Wave IAQ?
The product line for Fresh Wave IAQ is intended for commercial use. Most of these products come in concentrates to make shipping and storing more efficient. We recommend against using it at home. Fresh Wave products are strong enough to remove the toughest odors.
Are your products made in America?
Our natural ingredients are sourced from around the globe to provide the best quality products for our customers and assembled at our manufacturing facility in Rising Sun, Indiana.
Are your products tested on animals or cruelty-free?
Fresh Wave products are not tested on animals.
Did you change your packaging?
Fresh Wave got a much-needed update to amber packaging. We have discontinued the direct selling of products with the original Fresh Wave packaging.
When you changed your packaging, did you change the formula too?
Nope! Fresh Wave has used the same blend of natural ingredients it's perfected over 30 years of odor-fighting.
Is Fresh Wave organic?
We source the highest quality plant oils from all over the globe. But, unfortunately, that means we can't be certified organic.
Where can I purchase Fresh Wave?
You can buy directly from us right here on our website! We have a handy page where you can shop all of our products at once, or you can browse by category. Fresh Wave is also available for purchase at retail stores across the country, including Bed Bath & Beyond, Target, Ace Hardware, and more! To find stores near you, visit our store locator. You can also shop our store on Amazon.com.
Where can I purchase Fresh Wave outside the U.S.?
In Canada, Fresh Wave is available in-store at some Bed Bath & Beyond locations (use our store locator to find a retailer near you) or online at Amazon.com. Additionally, Bed Bath & Beyond's website ships to Canada other select international countries (check for availability).
Do you offer free shipping?
We often have free or discounted shipping available. Our specials, including reduced shipping, can be found on our Special Offers and Coupons page -- and you can also sign up for our newsletter to stay in the know!
How do I sign up to receive coupons?
Visit our email signup page for get our promotional emails.
How do I set up a wholesale account?
Fill out our wholesale request form and we will get back to you as soon as possible.
How long does the Gel last?
Depending on the size Gel jar you buy, you'll get up to 60 days of odor removing power. The Gel works with ambient airflow, so know that putting it in a closet (less airflow) versus in front of an oscillating fan (WAY more airflow) will affect how long it lasts.
How much Gel do I need to cover a room?
One 15 oz. jar of Gel will cover up to 200 square feet. How much you'll need depends on the size of your space, and the intensity of the odors!
I dumped some Gel down the drain. How can I unclog it?
Pour about Ãƒâ€šÃ‚Â¼ cup of blue Dawn dish soap down your drain and let it sit. This will help break down the Gel and loosen the clog. Be patient, because this process could take up to 24 hours or more. You may need to add more soap depending on how much Gel has gone down your drain. Don't try to flush with water, as that will only cause the Gel to expand again!
What's your return policy?
We only accept returns or exchanges for orders placed directly on our website. If you've purchased product from a store, please contact them for more information. View our return policy in full.
I think I purchased a damaged or defective product at one of your retail stores.
Please contact the store where you purchased Fresh Wave. We do not accept returns or issue replacements for products purchased outside our website.
I received a damaged or defective product from Amazon. What do I do?
Orders on Amazon.com are fulfilled and shipped by Amazon. You will need to contact them to initiate a return or refund. We cannot accept returns or give refunds for Amazon orders.
I tried to return my item to Target/Bed Bath & Beyond/Other and they told me to contact you.
These stores should accept your return or exchange. We do not handle returns or exchanges for these purchases so please contact the store's customer service for further assistance.
But I don't have a receipt or proof of purchase. Is there anything you can do?
Please keep your receipts. We cannot look up orders from other stores so we require proof of purchase in order to assist you.
Anything we haven't covered here?
Contact us via email, or, if it's urgent, give us a call at 1-800-998-6367. Someone will be available to answer you during business hours: Monday through Friday, 8 a.m. to 5 p.m. CT.